HOW DO I...
MAKE AN APPOINTMENT? - 470794 or 478788

We are open 9.00am - 5.45pm, Monday to Friday. This line is closed in the evening and at weekends.

We operate an appointment system offering 10 minute appointments per patient. However, if you feel that your problem is complex and time-consuming then please tell the receptionist and we will allow more time.

Appointments can be made up to two weeks in advance or in the case of a genuine emergency, the same day.

If you feel that your problem can be managed by a telephone consultation, the receptionist may arrange for the doctor to call you back.

You can express a preference about which doctor you wish to see. We will make reasonable efforts to ensure that the request is met, but this may not always be possible. Should you wish to express a preference of doctor, please state who you would like to see when booking your appointment.

EMERGENCIES - 423197

If you require urgent medical attention call 423197. If the surgery is closed an answering machine will give further advice. Call 423197 for urgent medical advice. If the problem is chest pain, collapse, severe shortness of breath or bleeding it may be appropriate to call 999.

Missing appointments wastes valuable time and resources, which could be used for other patients. On average we are experiencing 80 appointments per month wasted, this equates to 20 hours of doctor and nurse time being lost. We ask that if you no longer require an appointment that you contact our reception team to cancel, thank you.

HOW DO I...
OBTAIN HOME VISITS? - 423197

We are happy to make home visits to those who are too ill to attend the surgery or who are housebound. Please help us whenever possible by requesting home visits before 10.30am. To enable us to see the most urgent cases first, please give as much information as possible to the receptionist.

HOW DO I...
OBTAIN TEST RESULTS ?

Most X-rays and blood tests take at least 7-10 days to be reported. It is the responsibility of the patient to find out the results of the investigation. Call the appointments line - preferably in the afternoon - and the receptionist will inform you of the result and if any action is needed.

HOW DO I...
REGISTER WITH THE PRACTICE ?

Because the practice is working to full capacity, our patient list is currently closed. However, we still accept new patients through the natural process of new babies and welcome family members living with existing patients, as The Chestnuts Surgery prefers to maintain the health care throughout a household.

With this in mind, if you wish to join the practice please submit your request in writing, stating your full name and date of birth, along with the name of the existing patient you live with. We will send you the necessary form to complete and invite you to attend the surgery for a new patient medical.

You will also be given a health questionnaire to complete which helps us to care for you whilst awaiting receipt of your medical records. This is also your chance to get to know your surgery, your doctor and nurse. You are invited to an appointment within the first six months of joining the surgery.