Surgery Times

DOCTORS' CONSULTING HOURS

Dr Cantor	Mon, Tue, Thur, Fri	8.15 - 10.00am
Dr Cantor	Tue, Thur	3.45 - 5.30pm
Dr Hall	Mon, Tue, Wed, Thur	8.15 - 10.00am
Dr Hall	Tue, Thur	3.45 - 5.30pm
Dr Staker	Mon, Wed, Fri	8.15 - 10.00am
Dr Staker	Mon, Wed	3.45 - 5.30pm
Dr Brown	Mon, Tue, Wed, Fri	8.15 - 10.00am
Dr Brown	Mon, Wed	3.45 - 5.30pm
Dr Eyo	Mon, Wed, Thur, Fri	8.15 - 10.00am
Dr Eyo	Mon, Thur	3.45 - 5.30pm
Duty Doctors	Fri	3.45 - 5.30pm

EMERGENCIES - 423197

If you require urgent medical attention call 423197. If the surgery is closed an answering machine will give further advice. Call 423197 for urgent medical advice. If the problem is chest pain, collapse, severe shortness of breath or bleeding it may be more appropriate to call 999.

OUT OF HOURS

The surgery is closed from 6.30pm to 8.00am Monday to Friday. All urgent problems out of hours are handled by MEDDOC.

NHS Direct

NHS Direct - 0845 4647. This is a nurse-led 24-hour helpline and an excellent source for medical advice.

COMPLAINTS AND SUGGESTIONS

We try to do our best but sometimes this falls short of the ideal. If you have a genuine complaint, please do not harbour it and become resentful. Speak to your doctor or our practice manager, Tracy Bridge, who will endeavour to sort out the problem. The practice is accredited to deal with its own complaints. Any member of staff will be able to advise you on how to make a formal complaint. Tracy would also welcome any suggestions you may have on ways we might improve our service to you.

CONFIDENTIALITY

All staff are bound by strict rules of confidentiality. We are a computerised practice and are registered under the Data Protection Act. All consultations are now entirely recorded on the computer system.

CHAPERONE

A chaperone is always available on request.

FREEDOM OF INFORMATION

The practice complies with the guidelines currently set under the Freedom of Information Act.

ZERO TOLERANCE

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.