The Chestnuts now has a very well established Patient Participation Group. The purpose of the group is to enable the patients to have a say in how the practice is run and what services we provide now and in the future. With the full support of the practice the PPG have undertaken health promotion days in our waiting room, helped improve our appointment system and highlighted any concerns with our facilities.
If you wish to be actively involved in the PPG or if you would like to receive our meeting minutes and practice newsletters by email, please leave your details at reception.
What is a Patient Participation Group?
Every PPG is unique, evolving to meet local needs. Most commonly, they work with their practices to offer the patient perspective on the services that are provided. PPG’s also help to improve communication, to encourage patients to take more responsibility for their health and to provide practical support.
Patient participation is patients working with the practice to:
· Contribute to the continuous improvement of services
· Foster improved communication between the practice and patients
· Help patients to take more responsibility for their health
· Provide practice support and help implement change
PPG's are good for:
· Patients being responsible for their own health
· Patients having a better understanding and knowledge of practice and staff
· Patients benefit from improved communications with staff
· Patients will have a constructive input for positive ideas and voice concerns
Patient Participation is not:
· A forum for complaints or personal issues (PPG’s often reduce the number of complaints)
· A doctors 1.1 with patients who know them.
· A time consuming activity for practice staff, the aim is to eventually be self organised